Review time taken for customers to receive their orders

Review time taken for customers to receive their orders

Hop Designer

Shubham Kaushal



This is a report on how long it takes for orders to be delivered. It uses the duration between the order creation time and the time of delivery to determine the timeline group. This report is essential in monitoring how fast orders get delivered to customers.


How to use this Hop.

Simply create an Airboxr account and connect your Shopify store to automatically run this export/analysis for your store. If you already have an account, click on the Add to my Collection button above.

  1. Customer Satisfaction Enhancement: Timely deliveries play a significant role in enhancing customer satisfaction. This report helps businesses assess how well they are meeting customer expectations in terms of delivery timelines. Improving performance in the "0-24hrs" and "24-48hrs" groups, for example, can lead to increased customer satisfaction and positive reviews, contributing to brand loyalty and repeat business.

  2. Identification of Bottlenecks: By examining the number of shipments and item quantity in each timeline group, e-commerce stores can identify potential bottlenecks in the fulfillment and delivery processes. If a significant number of shipments fall into the "72hrs+" group, it may indicate areas that require attention, such as optimizing warehouse operations, addressing inventory issues, or reassessing carrier partnerships.

In This Report


  • Shipment Count

  • Item Quantity

Grouped By

  • Time to Deliver

Try this report for your own store.

Connect your Shopify store and automate this report. You will never have to manually work with data again.